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Gawazy

Business terms

Updated October 25, 2026

Version 2026-10

These terms apply to everyone who lists a business on Gawazy ("you", "the business"), in addition to the terms of use, the community and content rules and the privacy policy. They cover listing on Gawazy, review and moderation, and the digital products Gawazy sells to businesses: sponsored placements, banners and storage plans. Gawazy is operated by Mount Wolf for Information Technology, commercial register no. 10530 01001 58109, tax id 609-335-898.

1. Gawazy's role

Gawazy shows your business to customers and lets them contact you. Gawazy takes no bookings, deposits or payments between you and your customers and takes no commission on them. Your agreement with each customer (price, date, deposit, cancellation, delivery of the service) is between you and the customer; you are responsible for it and for following the law that applies to it, including the Consumer Protection Law No. 181 of 2018 towards your customers.

2. Opening a business account

  • The account must be opened by the owner of the business or a person allowed to act for it, aged 18 or older.
  • Give a true business name, a working public contact number and a confirmed e-mail address. You may run several businesses from one account; each one is reviewed.
  • New businesses are reviewed before they appear. A business is public only while it is approved, not suspended or paused, has a branch in a market Gawazy serves, and its owner's e-mail address is confirmed.
  • You confirm that you hold the licences and permits your services require. We may ask for proof and hide a listing until we receive it.
  • Your team members act on your behalf; you remain responsible for what they do. Branch staff act only for their branches.

3. What you publish

  • Everything you publish must be true and current: names, prices, photos, videos, areas served, capacity and category details.
  • Prices: show the real price or price range, or "on request". An offer's "price before" must be the price you really charged before the offer. Prices for a branch apply to that branch.
  • Offers (price cut, bundle or gift) last at most 30 days and must state their conditions.
  • Photos and videos: you own them or have permission to use them, and the people shown agreed. You confirm this before sending a post. We remove location and camera data from photos.
  • Stories stay visible for 12 hours. The free plan includes one story slot at a time.
  • Use customers' contact details only to answer their request: no marketing lists, no sharing, no messages they did not ask for.

4. Review and moderation

  • New listings, offers and some posts and stories are reviewed before they appear. A change to the title, photos, price or category of a published listing, or a new business name, goes back to review while the approved version stays visible.
  • A rejection or a request for changes always comes with a reason. You can correct and send again.
  • We may hide or remove content, pause promotions, or suspend a business that breaks these terms or the law, with a reason, except where the law or someone's safety prevents it. Suspending a business hides all its listings at once and stops its promotions.
  • Ratings and comments about you are moderated by Gawazy, not by you. You may reply once to each review and complain about a review you believe breaks the rules; we decide and tell both sides.
  • Copyright claims against your content follow the copyright claims policy: a claim alone never removes your content, and you may appeal a decision once.

5. Free plan and limits

Listing is free. The free plan includes 50 MB of storage per business (all branches and content types together, counted on the stored copies), one story slot and safety limits shown in your portal (for example 10 active listings and 20 photos per listing). Gawazy may change the free limits with notice; content you already published stays.

6. Paid products

Gawazy sells its own digital products to businesses:

  • Sponsored placements (boosts): your business, a service or an offer shown in the labelled "Sponsored" block above the normal results, for a chosen market, city, category, channel and duration. Paid placements share the block in a fair rotation per page load; a placement is never shown without the "مميز / Sponsored" label, and it never changes the order of the normal results.
  • Banners: your own banner in a fixed place for 7, 14 or 30 days, on the website, the apps or both. A banner links to your business page.
  • Storage plans: Starter, Plus and Pro add storage and story slots for 1, 6 or 12 months. They buy capacity only, never a better ranking.

Each product's content, duration, channel and price are shown before you pay. Gawazy's prices come only from Gawazy's catalogue and include VAT where Gawazy must charge it. Sold-out places and dates cannot be bought again; we offer alternatives only if you agree.

7. Ordering and paying

  • Products are bought only on the website, in the business portal (Billing), never inside the apps.
  • Before you pay, a summary shows the product, term, subtotal, discount, tax, total and these terms; your order is fixed when you confirm it and its price cannot change afterwards.
  • Payment methods: card through PayTabs on PayTabs' own page (Gawazy never sees your card number), InstaPay or bank transfer with the reference code shown in your order. A card order holds its place for 30 minutes, a transfer order for 3 days; you can have at most 5 unpaid orders.
  • A product starts only after the payment is confirmed: for cards by a verified confirmation from PayTabs, for transfers when our team sees the money on the statement. You get a receipt for each payment.
  • No automatic renewal: nothing is charged again unless you buy again. Renewing a storage plan before it ends adds the new term after the remaining one.

8. When a storage plan ends

We remind you 7 days and 1 day before a storage plan ends, on the day it ends and during a 30-day grace period. After the grace period you cannot upload new media until you are back within your limit, by renewing or deleting content. We never delete published content silently because a plan ended.

9. Refunds

Every refund request is reviewed by a person and recorded. Write to support from your portal (Account → Support) with the order number.

  • Never shown through Gawazy's fault (for example a technical fault or a placement we sold twice): 100 % refund, whatever time has passed.
  • Partly delivered through Gawazy's fault: a fair refund for the part not delivered, based on the delivery record (for example the days a banner was not shown).
  • Duplicate charge for the same order: full refund of the duplicate.
  • Your own choice: if you pause, close or delete your business, or remove promoted content, there is no automatic refund of the remaining time. Before you close a business, the closure screen lists every active paid product and when it ends.
  • Content removed for breaking these terms or the law: no refund of the remaining time.
  • Refunds go back to the original payment method (card refunds through PayTabs; transfers to the account you paid from) and come with a credit note.
  • Gawazy never refunds money paid between you and your customers; it never received it.
  • Nothing in these refund rules limits rights a business has under the Consumer Protection Law No. 181 of 2018 or other rules that cannot be excluded by agreement.

10. Pausing or closing your business

You can pause a business (hidden from customers, nothing deleted) and resume it without a new review. The owner can close a business after a warning and password confirmation, at once or at the end of its paid terms; other businesses of the same account are not affected. Closing never refunds automatically (section 9).

11. Taxes and invoices

Receipts state Gawazy's own products only. Gawazy is registered for VAT in Egypt (tax registration no. 609-335-898): prices shown include VAT at the rate in force (14 % today), and receipts and invoices follow the Egyptian Tax Authority's e-invoicing rules. In other markets VAT is added only where Gawazy is registered there.

12. Changes

We may change these terms, the free limits or the catalogue. Price changes never affect an order you already confirmed. For important changes we tell you at least 14 days before they apply.

13. Contact

Support: [email protected] or Account → Support. Company details: contact page.