Your chat inbox and inquiry cards

Open Chats to see customers' chats with your branches. Filter by branch; branch staff see only their branches.

Inquiry cards

A customer may start with an inquiry card: the service, branch, price and currency at that moment, and optional details (date, guests…). It is marked Inquiry only — not a confirmed reservation. The price on the card does not change if you change your price later.

Answering

• Write text, links and up to 5 images per message. Images use your business storage and are kept 180 days.
• You can edit or delete your messages for 15 minutes.
• You see the customer's name and messages; their phone only if they write it or share it.
• Viewers can read chats but not answer them.

Rules

Gawazy does not take bookings or payments: agree on dates, prices and payment directly with the customer, and never ask for card numbers or passwords in the chat. Use Report or Block if a customer behaves badly; a blocked person cannot write to you or comment on your content.

You get an e-mail and a notification for new messages.