Reviews and replies
How customers rate your business, how to reply, and what to do about an unfair review.
Updated October 16, 2026
Customers with a confirmed account can rate your business once (1–5 stars) and write a review. The Gawazy team checks review text before it is public. Open Reviews in the portal to see them all, with any private notes customers left only for you.
Reply
You can write one public reply to each review. Be polite and factual: thank good reviews, and for criticism explain what happened or how to reach you. Do not share the customer's personal details.
An unfair review
If a review uses abusive words, makes a false claim or is spam, open it and send a complaint (up to 500 words). The Gawazy team investigates and tells you the result in Complaints. Reviews stay unless they break the rules; you cannot remove them yourself, and offering customers anything in exchange for reviews or removing reviews is not allowed.
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